Save 10+ hours a week and supercharge your practice growth — plans starting at $0/month!

Switching to My Appointments is very easy! As long as your current system exports the right information, such as client and appointment IDs, you can seamlessly import your client lists, appointments, and treatment notes. All you need to do is match the fields, click upload, and you're all set. Plus, we're always here to assist and ensure a smooth transition for you.

Payment processing is simple and efficient with our integrated payment solution. You can process payments by either entering the client’s card details or sending them a link to pay online. Our system automatically sends receipts, updates invoice statuses to "paid," and notifies you when payments are received. Unpaid invoices are also automatically added to a list, making it easy to track outstanding payments and send payment links to clients for fast collections. You can also enable deposits or pre-payments for online bookings (optional) at the click of a button. Once you're set up with your merchant account, you can choose to have payments deposited daily or weekly.

The My Appointments platform is built to ISO 27001:2013 standards, an internationally recognised best practice framework for Information Security Management Systems. We undergo independent audits to ensure compliance with industry standards. Our payment processing is Level 1 PCI DSS compliant, ensuring your clients’ payment information is protected with the highest level of security. All data is stored on Australian servers and backed up daily.

No, you don’t need to enter any credit card details to start your 14-day free trial. Simply sign up and start exploring the platform right away.

We’re committed to supporting small businesses and helping new practitioners get ahead, which is why we have no plans to remove our $0 plan. You can stay on this plan as long as you need or upgrade when you’re ready to access premium features. However, to help cover the costs of storing your data, we do have a fair use policy. This means we ask that you process some payments or purchase credits for SMS and/or telehealth.

Yes, clients can book online if you've switched this setting on. All you need to do is copy our embed code, which adds a "Book Now" button on your website, or you can add your own "Book Now" button and link it to your booking URL. This seamless integration allows clients to schedule appointments anytime, from anywhere, while giving you full control over your availability and booking options. If you don't have a website, you can simply share your booking link directly with your clients.

Our step-by-step setup process is designed to be simple and intuitive. Many of our users, even those who aren’t tech-savvy, consistently tell us how easy it is to get started. You’ll have access to our welcome document with a demo video and our help desk articles. Plus, if you need additional support, we’re quick to respond via live chat or email. We’re also happy to meet with you on Zoom if you’d need more personalised assistance. Getting set up with us is quick and stress-free!. We’ve also done all the hard work for you, including pre-configured intake form templates and all the wording for your client communications, such as reminders, welcome messages, and follow-ups.

We know the hassles of managing multiple provider numbers for non-AHPRA registered practitioners, which is why we've automated this process for you. Clients can provide their health fund provider’s name on their intake forms, or you can add it to their client file. Our system will automatically insert the correct provider number, making it easy for clients to claim. Plus, with our Tyro Health integration, you can process on-the-spot rebates with participating funds.