Find My Appointment | My Appointments
Find My Appointment | My Appointments
Welcome to the Find My Appointment online directory (FMA) and My Appointment platform (MA), owned and operated by FMA Operations Pty Ltd (ABN 43 643 625 689) (we, us or our).
FMA is an online directory that includes information about natural health practitioners / service providers (Practitioners), including sole practitioners and those within multi-practitioner (and multidisciplinary) clinics/practices (Practices).
MA is an online platform (including an associated mobile application (App)) that includes functionalities that Practitioners and their authorised support and administrative staff (Practice Staff) can use to manage their natural health Practices, take bookings for appointments, and interact with their patients (including engaging in virtual telehealth consultations).
You would like to use FMA to find information about a Practitioner or Practice. In addition, or alternatively, you would like to register an account on MA and use MA as a Patient, to book appointments and communicate with a Practitioner who uses MA to manage their relationship with you as a Patient.
FMA and MA are not tools for requesting or receiving urgent medical attention or health advice.
In a medical emergency call 000 or visit the nearest hospital. Information and content published on FMA and MA is not a substitute for advice by a qualified heath practitioner. Do not delay or disregard a healthcare consultation because of information or content provided on FMA and/or MA.
By registering and creating an MA account and selecting email and SMS for your communication preference, you agree to receive electronic messages, alerts and/or push notifications from us and from Practitioners and/or their Practices, at your email address, your nominated mobile phone number and/or through the App.
You must ensure that the email address and the nominated mobile phone number specified in your account is kept up to date.
Eligibility: To use MA you must first register for an MA account.
If you are 16 years of age or older and setting up an account for yourself as the Patient, you should register in your name as the Patient.
Patients under 16 years of age or adults who lack the capacity to manage their own account must have a parent, guardian or Authorised Representative (as defined in the My Health Records Act 2012 (Cth)) set up and manage their account on their behalf. The account should be set up in the name of the Patient for whom the parent, guardian or Authorised Representative is managing it.
Your information: To register for an MA account you must provide information about yourself (and/or the person for whom you are parent, guardian or Authorised Representative) (such as identification and contact details), which must be true, accurate, complete and up to date. If your information changes, it is your responsibility to update it in your MA account.
Responsibility: You (and your parent, guardian or Authorised Representative if applicable) are responsible for any activity that happens on or through your account.
To protect your account, keep your user login and password confidential. If you give anyone your login details, you are consenting to them accessing your account on your behalf including accessing any personal information and sensitive information that can be viewed through MA.
You should notify us immediately if you become aware of any unauthorised access to or use of your account.
Use on behalf of another person: You may only access FMA or MA on behalf of another person if you are that person’s parent, guardian or Authorised Representative or you have that person’s express consent and you act strictly in accordance with that consent.
If you are a parent, guardian or Authorised Representative of a Patient under 16 years of age you may access their health information on MA until they turn 16 years old, after which only they may access their MA account and you agree you will not access it unless the Patient consents to you doing so or you may otherwise lawfully do so as an Authorised Representative.
If your legal relationship with a Patient changes and you are no longer legally entitled to access the Patient’s health information, you must immediately inform us and stop using the MA account.
You acknowledge that FMA Operations Pty Ltd does not provide health care advice or treatment services, and your treatment and care is the sole responsibility of your Practitioner(s) and their Practice(s). You agree that you have a direct relationship with your Practitioner(s) and our role is limited to the provision of MA as a platform through which you and your Practitioner(s) can interact. Any information, advice, care or treatment provided by or on behalf of a Practitioner or exchanged between a Practitioner (or a person acting on behalf of a Practitioner) and you, whether through MA or otherwise, including but not limited to information, advice, care or treatment provided in the course of a Telehealth Consultation conducted through MA, is provided under and pursuant to the professional/practitioner relationship and/or agreement you have with the Practitioner and/or their Practice, and neither we nor our third party service providers are responsible or liable in any way for such information, advice, care or treatment.
You acknowledge that MA may be used, among other things, to transmit personal information about you for the purpose of booking an appointment with a Practitioner or enabling communication between you and a Practitioner and/or their Practice.
You control your health information and can decide who can access it and you have the right to access it yourself.
If your Practitioner provides a telehealth service, they may let you book an appointment on MA for a virtual online telehealth consultation with them (Telehealth Consultation), which will occur as a phone call or a video call through MA.
Eligibility: To be eligible for a Telehealth Consultation on MA, you must be at least 16 years old or have a parent, guardian or Authorised Representative present while participating in the Telehealth Consultation.
Use on behalf of another person: You may only access and participate in Telehealth Consultations on MA on behalf of another person if you are that person’s parent, guardian or Authorised Representative. Your Practitioner may require you verify that you are legally authorised to act for that person.
Suitability of Telehealth Consultations: You acknowledge and agree that:
Bookings: Your Practitioner may confirm your appointment booking by email or SMS.
Joining (phone call): If your Telehealth Consultation is via phone call, your Practitioner will call you at the confirmed appointment time on the phone number in your MA account details. If you miss the call you should call back immediately.
Joining (video call): If your Telehealth Consultation is via video call, you can join the video call through your MA account.
Recording and images: You must not record or transmit video or audio of any Telehealth Consultation. If your Practitioner requests you to provide any image for clinical purposes, they will not ask you to do so via the Telehealth Consultation functionality of MA, but in accordance with instructions to use an alternative transmission method. You should not upload any content, image, video or information using the Telehealth Consultation functionality of MA.
If you choose to pay your Practitioner through MA, you agree to pay all amounts in accordance with the applicable charges and payment terms of the Practitioner (as they may be stated on their Practitioner/Practice profile page on FMA or as otherwise advised to you by the Practitioner), and you authorise our Payment Processor to process such payments when due using the credit card details you provide (or which you previously provided) to our Payment Processor.
Health insurance rebates: Subject to certain conditions (including Government policy and your health insurer’s terms and conditions) a Medicare rebate or private health insurance rebate may be available in respect of your consultation with your Practitioner (including Telehealth Consultations). Further information can be provided by your Practitioner.
Cancellations: You agree that any cancellation or postponement of, or ‘no show’ for, an appointment with a Practitioner (inclusive of Telehealth Consultations) will be governed by the cancellation policy of the particular Practitioner or their Practice (which you can obtain on request from your Practitioner or their Practice). Your Practitioner may also display their cancellation policy with each online booking you make.
MA includes functionality that allows a Practitioner to recommend one or more natural health products (Products) to you, provide information about them to you, and make them available for you to order and pay for through MA (on a one-off basis or as available repeat prescriptions).
The provision of information about, and recommendation, prescription, offer and sale of Products through MA is solely between you and your Practitioner, and we simply provide a platform to facilitate that interaction and transaction.
You acknowledge and agree that we do not endorse any of the Products or provide any warranties or guarantees in relation to them (including as to their legality, availability, quality, safety, efficacy, acceptability, fitness for purpose or suitability for you) or in relation to any information that is provided through MA in relation to them (including as to the accuracy, reliability, currency or completeness of that information). The decision to recommend or prescribe the Products to you, to provide information about them and to supply them to you is solely a decision of the Practitioner.
The legal relationship of buyer and seller of the Products is between you and the relevant Practitioner/Practice. In particular:
We do not accept any responsibility or liability in relation to the Products, or your or any other person’s use of them, or any information or advice provided in relation to them through MA. It is your Practitioner’s responsibility to manage the quantity and frequency of your orders through MA, including by the provision of appropriate repeats. Your Practitioner is solely responsible for the prices charged for products (including any delivery charges), for ensuring they have stock available to meet your orders, and for arranging the delivery of ordered Products to you.
To facilitate your Practitioner’s recommendation of a Product to you and/or to make it available to you for purchase, MA includes functionality that may allow the Practitioner, depending on the Product, to supply you with certain information about a Product that is already stored in MA, such as packaging and labelling images, product description, directions for use and other label information. MA obtains such information from the third party manufacturers/suppliers of those Products and makes it available through MA for Practitioners to provide to Patients on an ‘as is’ basis. We take no responsibility for and provide no warranties or guarantees in relation such third party information (including as to its accuracy, reliability, currency or completeness).
In accessing and using FMA and/or MA and any service or content made available to you on or through those platforms (including the Telehealth Consultation, SMS message and payment processing functionalities) you must not:
Your access to and use of FMA, MA and their functionalities (including the Telehealth Consultation, SMS message and payment processing functionalities) may be suspended in whole or part for the duration of any unanticipated or unscheduled downtime or unavailability of any portion or all of those platforms or their functionalities for any reason, including as a result of power outages, system failures or other interruptions.
We may also, without any liability to you, suspend access to any portion or all of FMA, MA and their functionalities (including the Telehealth Consultation, SMS message and payment processing functionalities) at any time, on an element- or service-wide basis:
We may also suspend your access and use FMA, MA or any element thereof immediately upon notice if you violate, or we have reason to believe that you have violated, any provision of the clause above entitled ‘Your obligations’.
We may update, add, make changes to, withdraw, suspend or discontinue any feature, functionality or service of FMA or MA, or their interfaces, from time to time and at any time as we consider appropriate.
We may close any accounts that have not been used after a period of time we consider reasonable.
If your account has been cancelled and you wish to resume using MA, you will need to contact us at the details in the Contact Us section below to have your account reactivated.
We are the owner of FMA and MA. All intellectual property rights in the platforms, their components and the information and material published on or made available to you through FMA and/or MA are owned by us or licensed to us and you obtain no interest in the intellectual property rights in those platforms or that information or material. All system architecture of and content in FMA and MA, including but not limited to all software, processing methodologies, design, brand names, text, photographs, information, sound recording, images and other material is governed by intellectual property laws in Australia and protected from unauthorised copying and use to the extent provided by those laws. You must not do anything which infringes, interferes with or contravenes those laws or the intellectual property rights of any person in FMA, MA or any of its functionalities or components.
The services we provide through FMA and MA come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to compensation for any reasonably foreseeable loss or damage you suffer as a result of failure of the FMA or MA services we provide to comply with one or more of those guarantees.
Subject to our liability pursuant to those guarantees, FMA and MA (including their features and functionalities and services provided through and material comprised in them) are made available to you on an “as is” basis and “as available” basis and at your own discretion and risk, and we and our third party service providers make no representation, provide no warranty or guarantee (either express or implied):
and, to the extent permitted by the ACL and other laws, exclude all liability and any implied warranties or guarantees (whether implied by statute or otherwise) in connection with the above matters.
Liability: Except as provided by the ACL, we are not liable for any direct or indirect losses, costs, expenses or damages, to or incurred by any person or property, including loss of profits or revenue, loss or denial of opportunity, loss of use, loss or corruption of data, damage to your computer system, and any indirect, remote or unforeseeable loss (Losses) whether in contract, tort or otherwise (including negligence) arising out of or in connection with:
even if we have been advised of the possibility of risk of harm or damage.
Remedies: Subject to the ACL and other laws, in the event of the occurrence of any Losses for which we or our services providers may be liable, in contract, tort or otherwise, your sole remedy is to cease using FMA and/or MA and any information, material or services provided to, or accessed by, you in connection with FMA and/or MA.
Third party websites: Where FMA and MA contain links to third party websites and other resources provided by third parties including user review sites providing reviews on/about a Practitioner or Practice (such as Google reviews), these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damages that may arise for your use of such third party websites.
Google Maps: FMA and MA may enable you to access and use maps and other online geographic information owned and operated by Google Australia Pty Ltd (Google Services). In using Google Services through FMA and MA, you agree:
FMA and MA (including the App) are only intended for use by persons in Australia, and by using it you confirm that you are in Australia at the time of use.